How do I contact the Titan helpdesk?

We are here to help Monday to Friday 8.30am - 6pm

You can contact us in a variety of ways:

Our telephone number is 0117 325 4755, and if you call us, you will get a few options:

Option 1: Software Team
For questions like adding new user roles to Titan or sorting out a hiccup in your ERD prescription download.

Option 2: Hardware Team
Facing printer troubles, connectivity issues with Titan Mobile, or a stubborn PC that won't turn on? Press 2!

Option 3: Third Party Integrations Team
Robot acting up? Electronic CD register on strike? eMAR system not displaying the latest data? Integration Team is on it!

Option 4: Titanverse Support Team
We are here to help you with your journey beyond prescriptions, for any and all queries about Titanverse.

No need to sit through a lengthy message – press the right button as soon as you connect. It's that simple!

Alternatively you can connect us via these other channels:

  • SMS +44117 325 4755
  • Email (or for Third Party Integrations you can go straight to the team by emailing, for Hardware Team and for Titanverse
  • Chat In App

You can also check our Status Page to get information on current and historical incidents



Invatech Health Ltd

Unit 3 Knitwear House
Redding Road

Tel: 0117 325 4755

Invatech Health Ltd is a company registered in England and Wales. Registered number: 08972421. Registered office: Maple House 5 The Maples, Cleeve, Bristol, England, BS49 4FS. VAT Number: 184392679.