How do I contact the Titan helpdesk?
We are here to help Monday to Friday 9am - 5pm
You can contact us in a variety of ways:
Our telephone number is 0117 325 4755, and if you call us, you will get a few options:
Option 1: Software Team
For questions like adding new user roles to Titan or sorting out a hiccup in your ERD prescription download.
Option 2: Hardware Team
Facing printer troubles, connectivity issues with Titan Mobile, or a stubborn PC that won't turn on? Press 2!
Option 3: Third Party Integrations Team
Robot acting up? Electronic CD register on strike? eMAR system not displaying the latest data? Integration Team is on it!
No need to sit through a lengthy message – press the right button as soon as you connect. It's that simple!
Alternatively you can connect us via these other channels:
- SMS +44117 325 4755
- Email support@titanpmr.com (or for Third Party Integrations you can go straight to the team by emailing integrations@titanpmr.com)
- Chat In App
You can also check our Status Page to get information on current and historical incidents